Effective date: 30 August 2026
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If goods have a major failure, you may reject them and choose a refund or replacement, or keep them and seek compensation for reduced value. For a non-major failure, we may choose to repair, replace or refund within a reasonable time. These rights are not limited by this policy.
Faulty, damaged or incorrect goods
Contact us as soon as practical with your order number, a description of the issue and photographs where useful. Do not dispose of goods unless we tell you to. We will assess the claim and arrange an appropriate remedy. We will cover reasonable return costs when goods are faulty, damaged, incorrectly supplied or otherwise fail a consumer guarantee.
Change of mind
You may request a change-of-mind return within 14 days after delivery if the item is unused, unopened, in its original saleable packaging and accompanied by proof of purchase. Approval is required before return. You are responsible for return postage and the original delivery charge is not refundable. We may decline goods that are opened, used, damaged after delivery, incomplete, customised, clearance/final-sale, or unsuitable for resale for hygiene or safety reasons, except where consumer law requires a remedy.
How to return
- Email us with your order number and reason for return.
- Wait for return instructions and authorisation.
- Pack goods securely and use a tracked service. Unauthorised returns may be delayed.
Refunds
Once an eligible return is received and inspected, refunds are issued to the original payment method. Bank and payment-provider processing times are outside our control. If only part of an order is returned, delivery charges are refunded only where required by law.
Auto-Restock orders
Auto-Restock orders already processed are treated like other orders. Cancel or change a future occurrence at least 48 hours before processing; see the Auto-Restock Terms.
Contact: Dowd Group Pty Ltd trading as SalonRestock (ABN 71 657 825 860), 2/290 Boundary Street, Spring Hill QLD 4000, Australia. Email: Kieron@DowdGroup.com.au.