Effective date: 30 August 2026
Order processing
We aim to dispatch in-stock orders within 1–3 business days after payment clears. Business days exclude Queensland public holidays. During promotions, supplier delays or unusually high demand, dispatch may take longer.
Delivery areas and charges
We deliver to eligible Australian addresses. Available methods, charges and estimated timeframes are shown at checkout and depend on destination, parcel size and carrier. We may contact you if an address is outside a carrier's service area or attracts an unexpected surcharge.
Tracking and authority to leave
Tracking is provided where available. If you give authority to leave, you accept the risk of loss or damage after the carrier records delivery, except where the law provides otherwise. Please ensure your address is accurate and accessible.
Delays, loss and damage
Delivery estimates are not guarantees. If tracking is stalled, an order is missing, or goods arrive damaged, contact us promptly with the order number and photographs where relevant. We will investigate with the carrier and provide any remedy required by the Australian Consumer Law.
Incorrect address and redelivery
If an order is returned because an address supplied was incorrect, incomplete or unattended, reasonable redelivery charges may apply. We do not charge these where the issue was our error.
Title and risk
Title passes once full payment is received. Risk passes when goods are delivered to the nominated address, subject to rights that cannot be excluded by law.
Contact: Dowd Group Pty Ltd trading as SalonRestock (ABN 71 657 825 860), 2/290 Boundary Street, Spring Hill QLD 4000, Australia. Email: Kieron@DowdGroup.com.au.